Returns & refunds

 

This Refund Policy is applicable to purchases made from Wizard Hills Trails Online Store at www.wizardhills.com.

If the product is damaged or not working properly what can I do?

If the item is faulty, a Wizard Hills Trails team member will contact you to arrange the best solution.

The product isn’t the same as what was shown on the website. What do I do?

In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return.

Can I cancel my order?

As long as the product has not been sent for picking and packing in the warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organising a return.

It’s past 14 days and the product doesn’t work properly. What do I do?

Depending on the product you have purchased and the fault. You will need to first pay for postage of the item to be sent back to us and from there we oversee the return claim. We will work with you in good faith to come to an satisfactory agreement.

 

The return process

 

If you would like to lodge a return please follow the return process below.

 

Consumer Guarantees

 

Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:

 

These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified.  These are in addition to any voluntary warranties offered by a manufacturer. Any shipping costs to return the original product to us will be at your cost, where we consider the goods to have breached a consumer guarantee.

 

Upon examination of goods returned to us we find that the goods not to be in breach of the consumer guarantees, we may charge you a fee for examining the goods, and any cost to return the goods to you. Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.

 

Consumer Guarantees do not apply where in our reasonable opinion the goods became unacceptable due to fair wear and tear, or by a customer’s misuse, failure to use the goods in accordance with manufacturer’s instructions, or failure to take reasonable care.

 

This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached

If you wish to return any item(s) you have purchased from Wizard Hills Trails’ Online Store for refund or exchange, please follow those simple steps:

 

Initial Steps:

 

Before you request a return, check our Returns Policy Requirements above

You can request the return of the purchased item within 14 days (inclusive) from the trackable date of delivery and

The item must be in original, unworn, unused state and saleable condition:

• in the original unopened packaging (plastic bag) and
• with all original tags and labels still attached

If you are not able to comply with these requirements, Wizard Hills Trails reserves the right to refuse a refund of that item.

 

Next Steps:

 

If your item(s) meeting the above requirements, please

Send us an email to contact@wizardhills.com with the following information:

• The product details you wish to return including product photo/s of the fault/s
• Your reason to return

Pack the item carefully and send via post to the following address:

Wizard Hills Inc.
#XXXXX (your order number here)

Wizard Hills Inc.
PO BOX 447
GUMERACHA
SA 5233

Note:

Return postage costs will be at your expense.

You must return the item as soon as possible. If nothing is received within ten (10) business days of requesting the return, the return case will be closed and no refund will be issued.

 

Shipping and Delivery Policy

 

We want each order to reach you as quickly as possible

So that you know what to expect, we provide some general guidelines here, though the timing of delivery of your order may be slightly different to that outlined below.

 

Delivery partner

 

We currently use Australia Post to deliver your parcel safely and quickly. If safe drop os chosen we cannot be held liable for lost consignments by Australia Post.

 

If no one is home

 

If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.

 

 

 

Please Contact Us if you have any concerns.

Wizard Hills Inc.
contact@wizardhills.com